FAQ

WHAT'S INCLUDED

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the “EXTRAS” section in order to give our heroes the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly, biweekly or monthly moving forward! Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

  • Floors swept, vacuumed and mopped
  • Cobwebs removed
  • Surfaces and items dusted
  • Ceiling fans, light fixtures, blinds and vents dusted
  • Baseboards and window sills dusted
  • Bed made
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Baseboards and window sills dusted
  • Exterior of cabinets and drawers cleaned
  • Cobwebs removed
  • Carpeting vacuumed
  • Trash can emptied and wiped down
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Floors swept, vacuumed and mopped
  • Thorough dusting
  • Cobwebs removed
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Ceilings fans, light fixtures, blinds, and vents dusted
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Trash can emptied and wiped down
  • Doorknobs cleaned and disinfected

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the “Extras” section in order to give our heroes the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly, biweekly and monthly moving forward!

 

Living Areas & Bedrooms

  • Floors swept, vacuumed and mopped
  • Cobwebs removed
  • All surfaces and items dusted
  • Ceiling fans and light fixtures cleaned
  • Blinds and vents dusted
  • Bed made
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Door frames and door facings wiped down
  • Window sills wiped down
  • Baseboards vacuumed
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Furniture wiped down

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Ceiling fans and light fixtures cleaned
  • Blinds and vents dusted
  • Exterior of cabinets and drawers cleaned
  • Cobweb removed
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards

 

Kitchen

  • Floors swept, vacuumed and mopped
  • Thorough Dusting
  • Cobwebs removed
  • Ceiling fans and light fixtures cleaned
  • Blinds and vents dusted
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Trashcan emptied and wiped down
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Door frames and door facings wiped down
  • Window sills wiped down
  • Baseboards wiped down
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Furniture wiped down

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in. Please ensure that the home is empty prior to our cleaning and that there are no other people (movers, tradespeople etc) working in the space. Please ensure that electricity and water are turned on prior to your scheduled cleaning, as both are required for us to complete the service.

Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

Floors swept, vacuumed and mopped
Cobweb removal
Surfaces and items dusted
Ceiling fans, light fixtures, blinds and vents dusted
Baseboards and window sills dusted
Doorknobs cleaned and disinfected

 

Bathrooms

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Ceiling fans, light fixtures, blinds and vents dusted
Cabinets and drawers cleaned inside and out
Cobweb removal
Switch plates cleaned
Doorknobs cleaned and disinfected

 

Kitchen

Floors swept, vacuumed and mopped
Thorough dusting
Cobweb removal
Ceiling fans, light fixtures, blinds, and vents dusted
Sinks, fixtures, counters cleaned and disinfected
Appliances cleaned inside and out
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected

 

All Rooms

Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

Perfect for Airbnb, VRBO, and short-term stays, our vacation rental cleanings go beyond the basics to ensure your property is spotless, guest-ready, and professionally refreshed after every stay. To get a quote for your vacation rental cleaning, please put in your request through our “Commercial Quote” tab.

Our service includes everything from our Standard Clean, with added attention to detail and turnover needs:

What’s Included:

Beds made with fresh linens (clean linens must be provided)

Towels neatly folded and staged

High-touch surfaces thoroughly sanitized

Restocking of essentials (toilet paper, paper towels, soap, etc.)

Trash removed and bins relined

Leftover food cleared from refrigerator and pantry

Final walkthrough for a polished, welcoming setup

Report any visible damage or missing items

Optional Add-On’s:

Laundry (bedding & towels washed or collected)

Inside refrigerator or oven cleaning

Inside windows cleaning

Restocking of guest supplies (provided by owner)

Reliable. Professional. Guest-ready every time.
Let our heroes handle the turnover — so you can focus on five-star reviews.

TRUST & SAFETY

If something is not done to your expectations, please let us know within 24 hours. We’ll make it right!

All of our heroes are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards.

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes, they do. We require a criminal record check on all of our applicants/heroes as the last step in our pre-screening process.

MISCELLANEOUS

It is important to book the cleaning service that matches the actual size and needs of your home to ensure our heroes are prepared and allocated sufficient time to clean your entire home effectively. When additional rooms are added upon the heroes arrival, it can lead to incomplete cleaning and disrupt our schedule. Accurate bookings allow us to provide consistent, thorough, and reliable service every visit. If you need to update your booking to reflect the actual number of rooms and bathrooms in your house, please contact us for assistance.

Our heroes do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

  • Removing excessive pet hair from upholstery.

 

  • Cleaning exterior windows.

 

  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Removing strong odors (mould, animal waste, smoke, etc.) Again, we will do our best.

 

  • Cleaning inside dishwashers and washing machines.

 

  • Cleaning light bulbs.

 

  • Cleaning rodent/insect infested homes.

 

  • Removing excess paint from surfaces.

 

  • Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

No worries! You can either email us at [email protected] or call/text us at  843-894-2440 we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $70 cancellation fee.

Absolutely! Contact us and we will work out all the details!

For one, two and three bedroom homes, we send a single cleaner. For large home with four bedrooms or more, we typically send a team of two, although recurring cleaning services may only need one. In a hurry? Let us know and we’ll see what we can do!

GETTING STARTED

We provide services in Pawleys Island, Murrell’s Inlet and Myrtle Beach. You can book your cleaning services 24 hours a day on our booking page here.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

It’s important to book the cleaning service based on the total size of your home, not just the rooms you want cleaned. Even if you don’t want certain bedrooms cleaned, the common areas such as the kitchen, living room, hallways, and bathrooms still require significant time and effort to clean. Booking a package that matches the actual size of your home ensures our heroes are prepared and allocated sufficient time to provide a thorough and high-quality clean. This approach helps us maintain our cleaning heroes standards and keeps our cleaners satisfied with their work schedules.

We offer a flexible hourly booking option for clients who need specific areas cleaned. While our standard packages are designed for comprehensive home cleaning based on the total size of your home, we understand that some clients may have unique needs. For these situations, you must book a minimum of 3 hours. This allows our heroes to focus on your priority areas while ensuring we maintain high service standards. Please contact us to discuss your specific requirements and book the appropriate service.